Here are a few of the frequently asked questions. Your feedback is greatly encouraged to provide you with the best customer experience. If you have any questions please send us an email at Support@CarPlaySmartBox.com
Frequently Asked Questions
Does the Box work with my car？
Wireless Box Plus, Wireless Box and all AI Boxes requires your car to have the factory wired CarPlay (Whether you're using CarPlay or Android Auto).
A2A Box requires your car to have the factory wired Android AUto.
If you're not sure if your car has factory wired CarPlay or Android Auto, please connect an iPhone or android phone to your data port via a cable. If the car screen pops up the CarPlay or Android Auto interface, it means your car has factory wired CarPlay or Android Auto, otherwise unfortunately can not support.
What to do when the connection doesn't respond?
Observe whether the box light is always red, if so, please contact customer service, If the box light is normal blue, you need to pull out the box. Switch back to the original car interface, find the original car settings =》 factory settings =》 App connect = 》reset. Turn off the car for 15 minutes, then insert the box again.
Will the heat be affected by using this box for a long time?
The normal working temperature of the product can be adapted to -20℃-65℃, don't worry. It will not affect the use of the car and the box.
Does it work with iPhone？
AutoKit, AI Boxes, Wireless Box, and Wireless Box Plus are works in iPhone iOS 10+
Does it work with an Android phone?
AI boxes, Wireless box plus, Wireless box and A2A Box are available for Android 11+
Order And Shipping
How to track my order?
Please find your Tracking Number in the Shipping Confirmation email.
Go to your email inbox and search for "CarPlay Smart Box". If you can't find it in your inbox, please also check your spam and promotions folders.
Then go to https://www.17track.net/en and enter your tracking number to see the tracking information
How do I return my order?
You can return/exchange any item(s) within 60 days of the delivery date but you must have all the original packaging (box & components inside) to qualify. Products that have missing components or original box are not eligible for refunds.
If your items arrived damaged, please reach out to us directly with images and videos within 24 hours of delivery.
If you need to return or exchange an item, please contact us in advance. Email: email@example.com
How long will it take to receive my refund?
You will receive a refund within 7 to 14 business days after we receive your return with the same payment method that was originally used for the purchase. It may take some time for the bank to process the refund. If you haven’t received a refund for a while, first check your bank account again, contact the credit card company or the bank for further check.
How do I change my shipping information?
You can make changes to your order information within the first 12 hours if the order has not been sent out yet.
Please email us or use our contact page.